FAQ
This is the FAQ section โ find answers to common questions here.
Purchase
&
Payment
Shipping & Delivery
Returns
&
Exchanges
Product &Certification
Usage & Safety
Storage & Expiry
Where can I purchase Lesstopy products?
Where to Buy Lesstopy โ Singapore & United States
You can purchase Lesstopy on our official website and official Shopee store in Singapore, and on Amazon in the United States.
What payment methods do you accept?
We currently accept Apple Pay, Google Pay, PayNow, GrabPay, Visa, Mastercard, UnionPay, American Express, and JCB.
Do you offer discounts, bundles, or subscription plans?
Yes, we offer bundle options (1,2, 5, or 10 units). Additional discounts may apply when you subscribe or leave a review.
How long does shipping take? Do you offer international shipping?
Shipping usually takes 2โ5 business days.
We currently ship within Singapore and the United States.
Which countries do you ship to?
At the moment, we ship to Singapore and the United States.
How can I track my order?
A tracking code will be provided once your order has been shipped.
What should I do if my package is delayed or lost?
If your package has not arrived within 10 business days after shipping start, we will investigate and either compensate or issue a refund.
What is your return and exchange policy?
Please refer to our policy page:
Who pays for the return shipping?
Return shipping costs are borne by the customer.
How long does it take to process a refund?
Steps:
1) Email to us. (cs@lesstopy.net)
2) Once approved, return the product to us.
3) We will check the product.
4) If everything is fine, we will issue a full refund.
Refunds may take 15โ20 business days depending on your bank.
What are the key ingredients and product features?
Main ingredient: Lycopus Lucidus Leaf Extract with patented soothing content
Is it fragrance-free and non-irritating?
Yes, it is fragrance-free and non-irritating.
Does it feel sticky or greasy?
No, the texture is light and comfortable.
How can I verify if my product is authentic?
Only purchase through our official website, Shopee Official Mall (Singapore), or Amazon (United States) to ensure authenticity.
Is this product registered with HSA or US FDA?
Yes, our product is registered with HSA (No. CCPN2516187) and FDA (No. 53-607577-455729).
Where is Lesstopy manufactured?
South Korea
Is the product dermatologically tested?
Yes.
1 )Rated โExcellentโ by Dermatest in Germany.
2) Passed the SIU usability test on children aged 3โ12 years, with 4 weeks of continuous use.
Proven safe and non-irritating for infants and children.
Do you have any certifications (HSA, NEA, NPRA, MOCRA ?)
Yes, Lesstopy has been registered and meets the regulatory standards of HSA (Singapore), NPRA (Malaysia), MOCRA (US), and NEA (US)
How should I use the product and how often?
Use daily, typically twice a day or after a shower.
Can I use it together with other skincare products?
Yes, but it depends on your individual skin condition.
Is it safe for babies? Can newborns use it?
Yes, it has been dermatologically tested and clinically proven safe for infants and children.
Is it safe for pregnant women and adults?
Yes, it is safe for both pregnant women and adults.
Which skin types are Lesstopy products suitable for?
Suitable for atopic, eczema-prone, and normal skin types.
Can it be used on atopic or eczema-prone skin?
Yes, it is specially formulated for dermatitis and eczema. However, do not apply on open wounds.
What should I do if irritation occurs?
Stop using immediately and consult a healthcare professional.
Can it be used on the face as well as the body?
Yes, it can be safely used on both the face and the body.
What is the shelf life after opening?
36 months unopened. Recommended to use within 6 months after opening.
What is the product expiry date?
The expiry date is printed on the front of the tube bottle
How should I store the product (temperature, sunlight, humidity)?
Store in a cool place away from direct sunlight.
Keep out of reach of children.
Can I still use the product after expiry?
No, we do not recommend using the product after expiry.